Refund Policy

6. Right of Withdrawal

6.1

We do not offer a right of withdrawal for orders. Each canvas is made to order, printed and stretched to the size you selected when placing your order, making every purchase unique and customized for you.

7. Complaints

7.1

If a product has been damaged, is missing, or has a defect not caused by your own actions, you are entitled to receive a new product sent to you at no additional cost. Since all of our canvases are made to order, returns are not accepted for reasons other than damage or defects.

Important: If the product has been damaged during shipping, the complaint must be reported to us within 5 days of delivery so that we can file a claim with the shipping company. Complaints reported after this period may not be eligible for replacement due to carrier claim deadlines.

For defects unrelated to shipping damage, you retain your statutory rights under EU consumer protection laws, including the right to make a complaint about original defects within two years of delivery.

To submit a complaint, please contact Artiley as soon as possible after the defect has been discovered. You must provide your name, address, and the reason for your complaint. Please also include relevant details such as the order number, the product name, and the quantity affected. Return requests should be sent by email to our customer service at info@artiley.se.

7.2

Artiley normally reviews the right to a refund or replacement within 14 business days after receiving such a claim. Artiley reserves the right to reject a complaint if it is determined that the product is not defective under applicable consumer protection laws. In the event of a complaint, Artiley follows the guidelines of the Swedish National Board for Consumer Disputes (ARN).