At Artiley we aim to deliver high-quality canvas prints and a first-class experience. We always pack our prints carefully and securely to keep the risk of damage to a minimum. Even so, canvas prints are delicate products, and in rare cases they can unfortunately be damaged in transit. If your print has been damaged or something else has gone wrong, we'll gladly help you sort it out as quickly as possible.

Transport damage must be reported within 5 days of the parcel being delivered. This is because the carrier requires transport damage to be reported promptly. So please unpack and inspect your print as soon as it arrives, even if you plan to give it away or hang it later.

How to make a complaint

So that we can handle your complaint as quickly as possible, please email our customer service at info@artiley.se and include the following information:

Description of the problem: explain what is wrong with the print.

Photos: send clear photos of:

1. The damage to the print itself.
2. The packaging the print was delivered in, so we can see whether there is any external damage.
3. The inner protection (bubble wrap or similar) that was around the print.
4. A close-up of the label on the packaging, so we can handle the case faster with the carrier.

Once the complaint is approved, we'll send you a new print at no extra cost. We always assess each case individually based on the information you send us.

Do you have other questions that don't need photos? Then contact us through our contact form. We're happy to help!